Our returns guarantee entitles you to a full refund and the choice to return products for any reason. You have the right to open the package and check the contents but the product must be returned unused to us within 14 days after you received it. All original packaging, price labels etc. shall be returned with the product without having been tampered with. The costs incurred for returning an item are at customers' own costs. These terms apply specifically to non-sale items, all sale items are final sale.
If you return an order, always keep your tracking number and receipts so you have proof of shipment.
When *returning goods by mail, make sure that on the airway bill and the package there is clearly written: Returned goods, no commercial value. Any import taxes will be deducted from the refund. For any further steps in this process please contact us at firstname.lastname@example.org with your order number and the product you would like to return.
Please refer to the following return policies:
Please note we only allow a one-time exchange/returns for orders.
Items with 40% discount or more are non-refundable.
All costs for return shipment are at the expense of the buyer.
Refund for goods that are in transit is not possible.
We highly recommend returns/exchanges be shipped via a trackable shipping method. We are not responsible for returned items that do not reach us. Please be sure to email us for authorization before sending the items back. We are not responsible for items that are returned to the wrong address if we are not contacted beforehand.
Standard Shipping Times (business days)
USA and Canada: 5 - 21
Oceania: 7 - 21
Europe: 9 - 21
Latin America: 10 - 25
Other countries: 12 - 30
Orders can sometimes take 1-3 days to process after placing the order before shipping out. We do not ship on weekends.
Where can I find my tracking number?
When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please shoot us an email at email@example.com and we'll help you out!